Terms and conditions
(Please note this is a general translation and the translation is for your guidance only. This contract is made under French legislation and the French CONDITIONS GENERALES DE VENTE are the binding contract).
These Terms and Conditions (GTC) are to define the rights and obligations between the company SAVEURS DES COLLINES (the
seller) and any natural or legal person (the buyer) wishing to make a purchase on the website - www.saveursdescollines.com . The acquisition of a product implies acceptance by the customer of
They prevail over any other general or special conditions not specifically expressed by SAVEURS DES COLLINES.
SAVEURS DES COLLINES reserves the right to modify these Terms at any time. In this case, the conditions will be those in force at the date of the order by the buyer.
Products and prices
Products are those listed in the catalogue published on the site www.saveursdescollines.com.
Prices are indicated in euros all taxes included. They take account of VAT at the date of the order. Any change in the applicable rate will be reflected in product prices. These prices do not include shipping costs. SAVEURS DES COLLINES reserves the right to change prices at any time, except that the catalogue price on the day of the order will apply to the buyer. These products are sold in the stocks last. If out of stock, you will be notified when the order is taken if the product is unavailable.
Order : process and confirmation
To order a product, the buyer clicks the button "add to cart" and then specifies the quantity ordered. When the order is completed, the buyer will click the "checkout" button to complete his order and fill out a form indicating the address for shipment which may be different, if desired, to the billing address . It is requested the purchaser must properly complete the delivery address, to avoid any error or undeliverability by the postal service, the company SAVEURS DES COLLINES can not be held responsible.
The final confirmation of the order implies acceptance of these Terms.
Following completion of the order, the buyer receives an email confirming the order and detailing the items ordered.
Payment can be made in the following ways:
- Secure online payment with PayPal
the best known online payment service, fast, safe, secure and reliable.
- By cheque payable to SAVEURS DES COLLINES and then sent to SAVEURS DES COLLINES, Lesmaries, LAUZUN 47410, France. The order will be processed upon receipt of cheque;
- By bank transfer.
The order will be validated when the receiving Bank confirms not only receipt but clearing of the payment. In case of refusal, the order will be canceled and the buyer will be notified by email.
Shipping and Receiving:
Deliveries are made to the address specified in the order but these must be within the areas accepted for shipping. Shipments are made by Colissimo Rate at current rates selected as to the weight of the order. If the coordinates given for delivery is incorrect or incomplete, SAVEURS DES COLLINES can not be responsible for late delivery.
The risks are borne by the buyer from the time the goods have left the premises of SAVEURS DES COLLINES. Upon receipt of the order, the buyer must ensure compliance of its order and its good condition. If a package appears damaged or defective, the buyer must refuse delivery to the shipper and request that the parcel is returned to us. A new package will be shipped as soon as possible. No return or claim can be made after signing the delivery note which is taken as acceptance of the goods.
Transport costs: France: € 9.50, free for orders over € 150 / EEC Countries: € 30
As with any delivery, it is possible that it may be delayed or that the product gets lost. In such cases, we will contract the Post Office to start an investigation. Every effort is made to find this package. In this case SAVEURS DES COLLINES will be indemnified by the Post Office and deliver a new package identical to its costs. SAVEURS DES COLLINES can not be responsible for longer delivery times due to the carrier, including any loss of products, bad weather or strikes.
Guarantees the right of return and withdrawal
SAVEURS DES COLLINES guarantees the origin and authenticity of products ordered. Our invoice is guaranteed.
If you find that the package received is damaged and that the products inside are damaged, refuse the package or return it to the post office within three working days of delivery. It shall be returned without charge, according to conditions indicated by the Post. The consumer must inform SAVEURS DES COLLINES of this action and may choose between a full refund or delivery of an identical package at no cost. Refund or exchange of any package damaged during shipping can not be offered beyond a delay of three days.
Pursuant to Article L 121-16 of the Consumer Code, the buyer has a period of seven (7) days from the receipt of the goods to return the product to the seller for exchange or refund without penalties except the return costs are the responsibility of the buyer. If this deadline expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
However, under current regulations, the withdrawal period does not apply on fresh produce, including fresh truffles.
The buyer must return items that have not been consumed and in their original condition with their packaging intact, along with all original inclusions to the following address:
SAVEURS DES COLLINES
The products should not have been unsealed for the buyer to exercise the right of withdrawal.
The right of withdrawal gives rise to the purchaser a refund which will occur no later than 30 days after the date on which the withdrawal right was exercised, provided that the receipt by the seller of the product is returned and is accompanied by a statement of account (RIB) on behalf of the buyer.
NOTE: for any other claim, please send an email to SAVEURS DES COLLINES.
Retention of title
SAVEURS DES COLLINES The company retains full ownership of goods until payment is received. During the period of delivery, the risk of loss, theft or destruction shall be borne by the purchaser. In case of default of payment by the buyer, the seller SAVEURS DES COLLINES reserves the right to demand the immediate return of goods delivered to the expense and risk of the buyer.
The products sold on the site SAVEURS DES COLLINES comply with French legislation. The responsibility of society SAVEURS DES COLLINES can not be held liable for failure to comply with the laws of the country where the goods are delivered. It is the buyer to check with local authorities the possibilities of importation or use of products they wish to order.
In the process of selling online, SAVEURS DES COLLINES is bound by an obligation of means. Our liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, interruption of service, or other unintended problems.
All elements of the site www.saveursdescollines.com are and remain the exclusive intellectual property of SAVEURS DES COLLINES. Nobody is allowed to reproduce, use, repost, or use for any purpose whatsoever, even partially, the elements of the site www.saveursdescollines.com. Any single link or hyperlink is strictly prohibited without written permission from SAVEURS DES COLLINES, whether photos, images and texts.
Protection of personal data:
Accordance with the Data Protection Act No. 78-17 of 6 January 1978, the buyer has a right to access, modify, oppose or delete data relating to the seller. To exercise this right, the purchaser may apply to SAVEURS DES COLLINES by mail at the following address SAVEURS DES COLLINES , Lesmaries, LAUZUN 47410, France. The customer information is intended solely for SAVEURS DES COLLINES and are in any event disclosed.
The information collected are for the sole purpose of distance selling, this information is essential for processing and delivery of orders and preparing invoices.
This site is registered with the CNIL under number 1574142 v 0.
This website uses Google Analytics, an analytical service website provided by Google Inc.. (" Google "). Google
(including your IP address) is transmitted and stored by Google on servers in the United States. Google will use this information in order to evaluating your use of the website, compiling reports
on website activity addressed to its editor and providing other services relating to website activity and internet usage. Google may also transfer this data to third parties where required by law
or where such third parties process the information on Google's behalf, including without limitation the site editor. Google will not associate your IP address with any other data held by Google.
consent to the processing of data about you by Google in conditions and for the purposes described above.
In case of dispute or complaint, the customer will first contact SAVEURS DES COLLINES, to find an amicable solution. Both parties agree that any dispute, claim or matter, which arises out of or in connection with this contract will be dealt with by a Court of competent jurisdiction in France.